Park Piolets MountainHotel & Spa

 Park Piolets MountainHotel & Spa - cover picture
 Park Piolets MountainHotel & Spa - picture  : Day,People,Skiing,On site,Guests,Area and facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Ski School,Skiing,On site,Area and facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Toilet,Restaurant/places to eat,On site,Food,Property
 Park Piolets MountainHotel & Spa - picture  : Toilet,Restaurant/places to eat,Food and drinks,On site,Property
 Park Piolets MountainHotel & Spa - picture  : Bed,Bed,Decorative detail,Room
 Park Piolets MountainHotel & Spa - picture  : Bed,Decorative detail
 Park Piolets MountainHotel & Spa - picture  : Other,Photo of the whole room,Decorative detail,Room
 Park Piolets MountainHotel & Spa - picture  : Photo of the whole room,Decorative detail,Room
 Park Piolets MountainHotel & Spa - picture  : Decorative detail,Mountain view,Property
 Park Piolets MountainHotel & Spa - picture  : Seating area,Decorative detail
 Park Piolets MountainHotel & Spa - picture  : Patio,Decorative detail
 Park Piolets MountainHotel & Spa - picture  : Activities,Cycling,Property
 Park Piolets MountainHotel & Spa - picture  : Children,Kids's club,children,Family,Property
 Park Piolets MountainHotel & Spa - picture  : Children,Kids's club,children,Family,Property
 Park Piolets MountainHotel & Spa - picture  : Property logo or sign,Property logo/sign,Logo/Certificate/Sign,Property
 Park Piolets MountainHotel & Spa - picture  : Kitchen/kitchenette,Staff,Food and drinks,Food,Property
 Park Piolets MountainHotel & Spa - picture  : Bathroom,Bathroom,Property
 Park Piolets MountainHotel & Spa - picture  : Swimming pool,Spa and wellness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Fitness centre/facilities,Fitness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Fitness centre/facilities,Fitness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Food,Property
 Park Piolets MountainHotel & Spa - picture  : Garden,Property
 Park Piolets MountainHotel & Spa - picture  : Food,Property
 Park Piolets MountainHotel & Spa - picture  : Lounge or bar,Property
 Park Piolets MountainHotel & Spa - picture  : Guests,Garden,Property
 Park Piolets MountainHotel & Spa - picture  : Drinks,Property
 Park Piolets MountainHotel & Spa - picture  : Toilet,Off site
 Park Piolets MountainHotel & Spa - picture  : Living room,Property
 Park Piolets MountainHotel & Spa - picture  : Toilet,Lounge or bar,Property
 Park Piolets MountainHotel & Spa - picture  : Drinks,Property
 Park Piolets MountainHotel & Spa - picture  : Food,Food,Property
 Park Piolets MountainHotel & Spa - picture  : Lounge or bar,Property
 Park Piolets MountainHotel & Spa - picture  : Food,Property
 Park Piolets MountainHotel & Spa - picture  : Nearby landmark,Lobby or reception,Property
 Park Piolets MountainHotel & Spa - picture  : Seating area,Living room,Property
 Park Piolets MountainHotel & Spa - picture  : Toilet,Restaurant/places to eat,Property
 Park Piolets MountainHotel & Spa - picture  : Toilet,Restaurant/places to eat,Property
 Park Piolets MountainHotel & Spa - picture  : Restaurant/places to eat,Property
 Park Piolets MountainHotel & Spa - picture  : Restaurant/places to eat,Property
 Park Piolets MountainHotel & Spa - picture  : Family,children,Property
 Park Piolets MountainHotel & Spa - picture  : Kid's club,Children,Kids's club,Property
 Park Piolets MountainHotel & Spa - picture  : Children,Kids's club,Property
 Park Piolets MountainHotel & Spa - picture  : Lobby or reception,Property
 Park Piolets MountainHotel & Spa - picture  : Lobby or reception,Property
 Park Piolets MountainHotel & Spa - picture  : Family,Children,Family,Property
 Park Piolets MountainHotel & Spa - picture  : Seating area,Property
 Park Piolets MountainHotel & Spa - picture  : room service,Property
 Park Piolets MountainHotel & Spa - picture  : Restaurant/places to eat,Property
 Park Piolets MountainHotel & Spa - picture  : Toilet,Restaurant/places to eat,Property
 Park Piolets MountainHotel & Spa - picture  : Food,Breakfast,Property
 Park Piolets MountainHotel & Spa - picture  : VIP
 Park Piolets MountainHotel & Spa - picture  : Food,Property
 Park Piolets MountainHotel & Spa - picture  : Breakfast,Property
 Park Piolets MountainHotel & Spa - picture  : Restaurant/places to eat,Property
 Park Piolets MountainHotel & Spa - picture  : Restaurant/places to eat,Property
 Park Piolets MountainHotel & Spa - picture  : Bed,Bed,Room
 Park Piolets MountainHotel & Spa - picture  : room service,Property
 Park Piolets MountainHotel & Spa - picture  : hair dryier,Property
 Park Piolets MountainHotel & Spa - picture  : Fitness centre/facilities,Fitness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Toilet,Massage,Property
 Park Piolets MountainHotel & Spa - picture  : Spa and wellness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Swimming pool,sunbed,Property
 Park Piolets MountainHotel & Spa - picture  : Swimming pool,Swimming pool,Property
 Park Piolets MountainHotel & Spa - picture  : Swimming pool,Swimming pool,Property
 Park Piolets MountainHotel & Spa - picture  : Seating area,Spa and wellness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Swimming pool,Swimming pool,Property
 Park Piolets MountainHotel & Spa - picture  : Spa and wellness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Swimming pool,Guests,Swimming pool,sunbed,Property
 Park Piolets MountainHotel & Spa - picture  : Spa and wellness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Spa and wellness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Swimming pool,Pool view,Spa and wellness centre/facilities,Property
 Park Piolets MountainHotel & Spa - picture  : Off site
 Park Piolets MountainHotel & Spa - picture  : Off site
 Park Piolets MountainHotel & Spa - picture  : Supermarket/shops,On-site shops,Skiing,Property
 Park Piolets MountainHotel & Spa - picture  : On-site shops,Skiing,Property
 Park Piolets MountainHotel & Spa - picture  : Fitness centre/facilities,Cycling,Property
 Park Piolets MountainHotel & Spa - picture  : Guests,Cycling,Property
 Park Piolets MountainHotel & Spa - picture  : hair dresser,Property
 Park Piolets MountainHotel & Spa - picture  : Bed,Other
 Park Piolets MountainHotel & Spa - picture  : Bathroom,Bathroom,Property
 Park Piolets MountainHotel & Spa - picture  : Property building,Property
 Park Piolets MountainHotel & Spa - picture  : Bed
 Park Piolets MountainHotel & Spa - picture  : Other
 Park Piolets MountainHotel & Spa - picture  : Mountain view,Property
 Park Piolets MountainHotel & Spa - picture  : Bed,Other
 Park Piolets MountainHotel & Spa - picture  : Seating area
 Park Piolets MountainHotel & Spa - picture  : Bed
From 618 / night 8.9

Carretera General 2, nº 19, AD100 Soldeu Andorra

Park Piolets MountainHotel & Spa is situated in the Pyrenees, 300 metres from the ski slopes of Grandvalira-Soldeu and 600 metres from Vall d'Incles.

  • Parking
  • Restaurant
  • Room service
  • Meeting/banquet facilities
  • Bar
  • 24-hour front desk
  • Sauna
  • Fitness centre
  • Golf course (within 3 km)
  • Terrace
  • Airport shuttle

Discover the rooms

Room - 26m²

From1131 € / night

 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box

Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. This quadruple room has a minibar, a tea and coffee maker, a flat-screen TV and a balcony.

Room - 26m²

From961 € / night

 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box

Offering free toiletries and bathrobes, this triple room includes a private bathroom with a bath or a shower and a hairdryer. This triple room has a minibar, a tea and coffee maker, a flat-screen TV and a balcony.

Room - 26m²

From881 € / night

 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box

Featuring mountain views, this spacious and comfortable room includes a flat-screen TV, a minibar, and a safe. A balcony or a terrace is featured. The bathroom comes with free toiletries, bath or shower, and hairdryer.

Room - 28m²

From1051 € / night

 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box

Featuring mountain views, this spacious and comfortable room includes a flat-screen TV, a minibar, and a safe. A balcony or a terrace is featured. The bathroom comes with free toiletries, bath or shower, and hairdryer.

Room - 26m²

From834 € / night

 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box

Featuring mountain views, this spacious and comfortable room includes a flat-screen TV, a minibar, and a safe. A balcony or a terrace is featured. The bathroom comes with free toiletries, bath or shower, and hairdryer.

Room - 26m²

From618 € / night

 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box

Featuring mountain views, this spacious and comfortable room includes a flat-screen TV, a minibar, and a safe. A balcony or a terrace is featured. The bathroom comes with free toiletries, bath or shower, and hairdryer.

Room - 26m²

From914 € / night

 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box

Offering free toiletries and bathrobes, this triple room includes a private bathroom with a bath or a shower and a hairdryer. This triple room features a minibar, a tea and coffee maker, a flat-screen TV and a balcony.

Room - 26m²

From698 € / night

 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box
 Park Piolets MountainHotel & Spa -  Room  picture :   Tea/Coffee maker    Minibar    Safety deposit box

The spacious twin/double room features a minibar, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. Featuring a balcony, this twin/double room also provides a wardrobe, a safe deposit box and a flat-screen TV.

Customer reviews

4.5 Very Good 646 reviews

4.7 Cleanliness

4.7 Comfort

4.7 Services

4.6 Location

4.7 Staff

4.5 Overall

4.2 Value for Money

4.4 Wi-Fi

Customer Feedback

4.4/ 5

Beautiful hotel in Soldeu

1 night

Solo traveller

Beautiful property with an elegant lobby and spa. I loved the bar. I really appreciated the attentive service at check in and the safe bike storage room in the garage. This is a great place for cyclists exploring Andorra to unwind after riding up mountains.

The dinner buffet included in the rate was disappointing. The selection of food was ok, but the atmosphere is casual and roudy with kids running around. Skip this if you're looking for a nice relaxing atmosphere and high end food.

Hotel's Response

Dear guest, Thank you for sharing your thoughts about your recent stay at Park Piolets Mountain Hotel & Spa. We're thrilled to hear that you found our property beautiful. It's also great to know that you enjoyed our bar and appreciated the attentive service. We are also glad that you enjoyed our unbeatable location to visit the wonders of a vacation in Andorra. We regret to hear that the dinner buffet did not meet your expectations. We understand the importance of a serene atmosphere for a relaxing experience, and we're sorry if the casual and lively ambiance, affected your enjoyment. Please note that we took note of your comments. Your feedback is invaluable to us as we continuously strive to improve. Despite this aspect, we're delighted that you found solace and comfort at our property. We hope to have the pleasure of welcoming you back. Warm regards, Victoria Villarino Guest Service.

4.2/ 5

very enjoyable and pleasant stay

4 night

Solo traveller

beautiful views from the balcony and the restaurant spacious room

Hotel's Response

Dear Guest, Thank you for choosing Park Piolets Hotel & Spa on this occasion and for your very kind recommendation to the travel community of Booking.com. We are glad to know that the room and the restaurant were of your liking and we hope that your experience at our establishment will create many fond memories for you to look back on. Thank you again for your review, we look forward to your next visit. Kind regards, Victoria Villarino Guest Service.

4.8/ 5

lovely location and facilities. friendly and helpful staff.

4 night

Group of friends

lovely location and facilities. friendly and helpful staff.

Hotel's Response

Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at Park Piolets Hotel & Spa and we thank you for your kind recommendation to Booking.com’s readers. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Guest Service Team.

4.3/ 5

Great location, couldn’t fault the choice and quality of the food, spa was clean and fabulous staff were helpful and fri

7 night

Group of friends

location, comfort, facilities, cleanliness, fantastic food choice for breakfast and evening meal

The spa should be included in the price you pay for the hotel. Also filtered water should be free as it comes out of the tap after all!!

Hotel's Response

Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at Park Piolets Hotel & Spa and we thank you for your kind recommendation to Booking.com readers. We are delighted to know that the hotel and the services provided were able to met your expectations. It also fills us with pride that you could enjoy the gastronomical efforts of our chefs. On the other hand, regarding the SPA, We are sorry that you do not agree with our payment policy for using the spa. Our aim is to ensure customer satisfaction, and this cost enables us to continuously improve the spa area. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Andorra. Kind regards, Guest Service Team.

4/ 5

Exceptional

7 night

Group of friends

We stayed for 7 nights in room 521 which had a conjoined room as we stayed as couples which was nice. Breakfast was lovely it’s a set buffet price though of €19 pp, we got room only and added this on for a couple of days which was simple to do but pricey if you do for the whole stay. You can get some food from the local shop for breakfast or there is a cafe round the corner too if you are wanting to save some money or alternatively you can grab breakfast on the slopes! The rooms are exceptional and so alpine like the view was amazing and we got fresh towels and beds made everyday! Water was really hot for showers and the amenities in the room are good too with a safe and fridge. The bar is lovely to get lunch or snacks in, the drinks are lovely and couldn’t fault the staff! The KAO restaurant was lovely to eat in, but book in advance when you arrive. Restaurants all around the area are really nice as we ate out every night, some lovely tapas food and the sol’neu restaurants are amazing quality too to eat in which are just down the road as part of the sport/ hermitage hotels. Definitely worth booking different places each night.

I thought the pool and gym would be included in the hotel booking for guests to use which I was surprised about as it wasn’t. The gym IS included but the pool / sauna area you have to pay extra for, 3 days works out a reasonable price if you’re wanting to add this on, and you can do a different amount of days too. Treatments are an extra too. We requested double beds and got single twins pushed together, not as ideal but they were comfortable.

Hotel's Response

Dear Amy, Thank you for the great comments of your recent holiday experience at our lovely mountain hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled to read your feedback for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. On the other hand, we are sorry that you do not agree with our payment policy for using the Park Spa. Our aim is to ensure customer satisfaction, and this cost enables us to continuously improve the spa area, which includes a water circuit, sauna, Turkish bath and our charming outdoor Jacuzzi. We hope that your experience, as well as your stay in our facilities, will bring you good memories in the future. Kindest Regards, Guest Service Department- Park Piolets MountainHotel & Spa

4.2/ 5

Great time, I will be back.

3 night

Group of friends

Great staff at the hotel and in the resort, a very friendly place.

Hotel's Response

Dear Peter, Thank you for making our Park Piolets MountainHotel & Spa your choice in Soldeu and for your very kind recommendation. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Kind regards, Guest Service-Park Piolets MountainHotel & Spa department

4.1/ 5

Brilliant place.

4 night

Group of friends

Loved the room, the bars, the outdoor space, the views, the proximity to the town centre and the shuttle bus

My only gripe was the spa was very busy with children between 5 and 7. Best stay away from those times if you want a true after ski spa experience

Hotel's Response

Dear Hayley, First of all, we would like to thank you for choosing our mountain hotel for your holidays in Soldeu and for sharing this wonderful review about your recent stay with us. It is very gratifying to know that we have fulfilled your vacation wishes and needs. The entire team works every day to offer our guests the best of ourselves. Regarding your comment about the Park Spa, our main objective is to offer options for everyone, that is why we have family schedules and schedules for adults only, so that each person can choose the schedule that best suits their needs. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kindest Regards Guest Service Department-Park Piolets MountainHotel & Spa

4.7/ 5

Fabulous

7 night

Group of friends

The rooms were clean and spacious, the staff were always on hand to help on anyway. The shuttle door to ski lift was fantastic.

The food wasn't as good as it could have been. It wasn't cooked or cold on occasions. If this was improved then it would have received a higher rating.

Hotel's Response

Dear Cristopher, Thank you for the great feedback of your recent holiday experience at our lovely hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are sorry for your perception about the food, we have transferred your comments to the chef who will take measures so that we can improve in the future and offer you an optimal gastronomic experience Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Soldeu, Kindest Regards Guest Service Department-Park Piolets MountainHotel & Spa

4.1/ 5

3 1/2 or 4 star hotel.

7 night

Group of friends

Suite room was spacious with decent facilities. Modern, clean hotel with attentive staff.

Housekeeping was not always great as had to ask on 4 separate occasions for fresh towels when old ones were taken but not replaced. Buffet has a wide selection but is not very vegetarian friendly, as lots of cross-contamination and not very many options which didn't include meat/fish.

Hotel's Response

Dear Ian, We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. We are very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are sincerely sorry to read your dissatisfaction with the replacement of your room, we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Guest Service Department-Park Piolets MountainHotel & Spa

4.5/ 5

Excellent location for ski holiday

7 night

Group of friends

The hotel was immaculate. Perfect location for skiing at Soldeu. Fabulous food.

Hotel's Response

Dear Patrick Thank you for the great feedback of your recent holiday experience at our lovely mountain hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. And we are very happy you have appreciated the location and the food. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Guest Service Department- Park Piolets MountainHotel & Spa

4.2/ 5

fulfil the expectation and very good services and loverly lounge bar

3 night

Group of friends

Room and services and the staff are excellent, and the bar is good with fire place outside and it also provides foods as well, love the pata negra dish they served, we should have dinned at the bar instead of their other 2 restaurants.

2 restaurants in the hotels, one is buffet restaurant which is fine in term of the value and quality ratio, another is a chinese restaurant which is an usual european small town kind of chinese restaurant, but this one with a high price tag, well, we should have checked other options in the town or just simply ate at the lounge bar.

Hotel's Response

Dear Mr Derek, Thank you very much for sharing this great review of your recent stay at Park Piolets MountainHotel & SPA. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope to welcome you back to our hotel in the near future for yet another great stay. Thank you. Kindest Regards, Guest Service Department- Park Piolets MountainHotel & Spa

4.4/ 5

A perfect place to stay for summer mountain walking.

1 night

Group of friends

The best thing about this hotel is the staff, from reception and bar to maintenance, everyone is eager to make sure guests are happy. I got advice about hiking routes, and when my TV lost its menu, someone was sent up immediately to sort it out. The second best thing is the wonderful, uninterrupted mountain view form the balcony/terrace. The bar area is attractive and comfortable, and the food they serve there is tasty and fresh. I didn't use the spa but was given a tour and will certainly go next time. The hotel is well located for walking in the summer and a very relaxing place to be.

There was no fridge in the room. They could offer a range of smaller snacks and nibbles in the bar and not just the room service menu. They could also offer a picnic pack for walkers as there is no large supermarket in the village.

4.6/ 5

Exceptional

10 night

Group of friends

very nice hotel! staff was super nice - specially shout out to the driver of the van who took u everyday to ski - super friendly and helpful! I totally recommend this hotel - location facilities staff breakfast shower it was a top hotel!

the coffee is really bad - the rest is superb

4.8/ 5

average

1 night

Group of friends

rooms are clean, nice view, location was nice

everything except the room is extra. I think have never met a 5 star hotel like this before, car parking & general spa entry like sauna, steam room (not talking about massage it’s always extra) & water.

Hotel's Response

Dear Guest, In Park Piolets Hotel & Spa we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive comments. We are very happy to know that you enjoyed the room you stayed in during your stay, our goal is to provide our guests with impeccable and attractive rooms, and we are very happy to know that you liked yours. On the other hand, we are sorry that our SPA and parking pricing did not meet your expectations. Please rest assured that your comments will be discussed as we always strive to evaluate the optimal pricing for our future guests. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Andorra. Regards, Guest Service Team.

4.1/ 5

Not good enugh for the price

1 night

Solo traveller

The staff is really nice and warm

I expect better facilities for the price. Anything that you want are 15-20 euros extra. And the quality is not good enough

Questions from travelers

If I book the Half board option through Booking.com - are all the hotel’s restaurants included in that? Does it include Kao restaurant and both 1817 buffets? Or would we pay extra to visit Kao? Many thanks.

Half board is only breakfast and dinner in the buffet restaurant.

do all rooms face the mountain?

All rooms are with mountain views.

Are there any restrictions on children in the pool And spa area?

Good morning, Thanks for contact Park Piolets Mountainhotel & Spa. For the Spa's information you can read all in our website: https://www.parkpiolets.com/spa-wellness/ Best regards, Alejandra Front Office Desk

My husband and I are staying in Soldeu from 2nd-9th April and would like to book a spa treatment with you, can you let me know if this is possible and book a date and time for us to come along? Many thanks Maria Drinkwater

Dear Mrs. Drinkwater, Of course you can book our Spa, there are options of treatments and access. Best regards, Agustina- Recepcio

Is there a shuttle bus from Carcassonne airport, or a private transfer.

Dear guest, We do have private transfer from Carcassonne airport. Kind regards,

Hi Im planning to visit in end of February around 20-24 . I was wondering if the weather will be good for skiing? Thank you

Good night, yes! the weather will be great for skiing.

Hi, do you have a bus service to take guests to the ski-lifts? Many thanks.

Correct, we have a transfer that takes you to the closest ski lift which is Soldeu.

What’s the spa price for those who don’t stay at the hotel?

Dear guest, The Spa prices for external clients are 29€ Adults, 25€ Junior (13-17 y.o), 17€ Children (6-12 y.o) and children less than 5 years old free. Kind regards.

Hi do you offer laundry facilities for guest to use please? thanks

yes, we do.

How much is the car park?

Internal parking € 20 and external parking € 8 (per day).

See on booking.com