Picmaia Mountain Hotel

disappointed

✓ was clean and rooms ok, bar looked nice but was closed !

✗ was told diner was till 10, then at 8:55 was told it would shut at 9! receptionist had to tell them to keep it open till 9:30 at least. also bar was closed and told we could only drink our stuff in lobby till 9!

I will be looking at other hotels in the area next year.

✓ Staff and all the common facilities were excellent.

✗ We have been using the Pic Maia hotel for the last 12 years and found that the quality of the rooms year-on-year improved. Unfortunately, this year we were put in a room that was very poor at the back of the hotel, I found this odd as the hotel was under-occupied. Why were we put in a low-quality room when there must have been high-quality rooms unoccupied?

Exceptional

✓ check out was at 12:00. all the staff were friendly and helpful.

✗ it was a bit outside of town.

Here's your room!

✓ Nice mountaintop location. Friendly staff, good food and drinks at the bar. Comfortable bed, simple room.

✗ There really wasn't anything I didn't like.

Exceptional

✓ Had a lovely stay. Super comfortable bed, great wifi, views of the mountains, everything was perfect!

All the staff were extremely helpful and polite. I will highly recommend friends to stay

✓ Excellent breakfast

✗ Everything was perfect

Real mountain hotel

✓ Very interesting Hotel, in the middle of the mountains, in snow dierctly near the slopes. Please keep in mind, there are two sets of rooms: the old ones, are really something about 2-star, and the new ones, more like 4-star modern room. Depending on which room you get you may have completely different experience. I like: - Direct slope access - Winter feeling, lots of snow around (in contrast with for example Encamp) - Lounge atmosphere in lobby - View at the slopes from room - Open wardrobe - Skirent inside - Ski locker with hot air - Flexible staff - Free parking

✗ Pretty expensive Breakfast is expensive Dirty windows Looks old outside (not inside)

Great location and Staff

✓ The Staff is very friendly and they are on a great location for skiing. The slips are just across the road. The newly refurbished side of the hotel is perfect for a ski trip. They organised the ski lifts and insurance for us which was amazing.

✗ The old rooms are in need of refurbishment specially in bathrooms where there were broken tiles, and mouldy silicon around the bath tap. I found hair in the bath. Mariano on the ski rental was so great. He seems to be such a happy person. Extremely helpful and kind but he was working as fast as he could by himself and people kept on asking him to adjust equipment while we were getting ours. The whole rental took so long (at least 45mins) and we were frustrated because we were loosing time from skiing. We were two vegans within the group and for breakfast the choice was understandably reduced. We felt that we were ripped off to pay €12 for basically cereal, fruit, and some veg. There are no other places were to have breakfast because the hotel is isolated in the mountains. The solution they gave us was to charge us for coffees separately but did not let us have it within the breakfast room. I guess they did not trust us not to help ourselves from the buffet. We also requested to be charged for toasts separately but they denied it. The staff handle it in a polite manner But we could not help but to be disappointed. Check in and check out is extremely slow.