Immodelpas Gran tetras

6 night

Group of friends

The apartment is situated at a great location. It's also a renewed apartment with a great set of commodities.

Overall, the clarity of the listing and the way the host communicates with the guests. Initially I thought it was just some confusion, but later during the our stay I realised they knew about this so now I would just call it false advertisement. In several different moments, we had misunderstandings that lead us to become disappointed with the accommodation: 1 - we thought we reserved an apartment with a living room + bedroom, and ended up with a small studio for 4 people. Be careful when making the research and selecting 2 bedrooms for 4 people. When you do that, the system returns back the studio option. 2 - check in and check-out times are simply wrong. Even though check in time is 3 to 5pm, we received a message from the apartment saying check in starts at 5pm. Same thing happened with check-out. They clearly state check out is until 1pm, but when we asked to check out at that time, we were told they close the office at 1pm and check-out needs to be done earlier. 3 - I seriously doubt the apartment has 39 m2 they claim it has, on the listing. I challenge booking to look into this, as guests get clearly something they didn't pay for. 4 - We were charged for cleaning, even though I cannot find anything in the listing saying we have to fully clean the apartment ourselves. In a more specific way, the following was also very disappointing: 1 - Cleaning. Probably related with the fact that guests need to clean the room for the next guests. We were told guests need to perform a deep cleaning and the cleaning team comes after that, just for a superficial cleaning. Some of the bed sheets were dirty and full of blood/ other stains; 2 - very very hard to manage 4 people in a small studio like that. 3 - wi-fi is utterly unreliable. Works for some devices, and doesn't work for others. A few moments later, the opposite. It's almost like they have a limited of devices that can access to the wifi at the same time. Impossible to count on that as a wifi for work