Indiana Kenanga Boutique Hotel & Spa

Fabulous

✓ The spot is sooo perfect. Right on the beach! We enjoyed our stay a lot

AVOID until they deal with the issues

✓ Check in was smooth. The hotel arranged our transfers from Sanur.

✗ We had 2 bedroom villa. We had no hot water in our bathrooms in the villa. After advising reception 3 times and they kept trying to tell us it was fixed when it clearly wasn't. We then had to ask for the manager, (Fanny)who offered us 30% discount. This is a very expensive resort compared to other resorts on the island but we wanted something special, how disappointed we were. They had no alternative accommodation for us. They offered us to use the day spa shower but then proceeded to tell us the showers in the spa had no hot water but we could have a bath. We said 30% was insufficient and finally agreed on 50%. They moved us into another 2 bedroom villa after they had a last minute cancellation, we held out hopes for enjoying our last 2 nights but unfortunately this villa also had issues. We had to defrost the freezers in both villas as you couldn't even get your hand inside. We had to empty the pool skimmer basket on both pools. Wanted to love this place, the location is great, staff lovely and day spa nice but I would have to say AVOID!!!! Looking back at other reviews there was a problem with the hot water in the 2 bedroom villa back in June so they should never have let us stay.

Great comfortable place right on the beach, will return!

✓ I loved the location, the restaurant is right on the beach and is very beautifully designed. The staff were all exceptionally helpful, polite and friendly. The two pools are kept very clean and have plenty of seating around them, with shade provided as well if you want it. The spa was fantastic, try the Balinese massage!

✗ Laundry process was a little confusing - the information card in the room says that there should be a laundry bag but I couldn't find one. There were also references to a TV but I didn't find that either. I didn't mind though as I didn't need a TV, it was just a bit confusing is all. Neither of these things really impacted my stay I was still very comfortable and happy!

Very good

✓ Our 2 bedroom Villa, the restaurant and beach area.

✗ The staff did not approach us to ask if we needed to order a drink or food while on day beds etc.

we were only there one night and did not eat in. the hotel is well laid out and the setting is fab. the staff were all s

✓ opens straight onto the beach, nice small enclosed garden with the room. big beautiful room

✗ bit noisy outside early in the morning

2nd stay at this property and it’s so beautiful and relaxing to stay here

✓ it’s a beautiful hotel, staff are really good and the location on the beach is amazing. rooms are spacious and clean

✗ I like everything about the property

three days are maybe too long

✓ the location, the friendly stuff, good food

✗ parts are really old and need renovating! I hurt my toe rather badly on an old wooden board next to the spa pool - I couldn’t walk properly and needless to say that for the rest of my trip I couldn’t go swimming or do yoga. the reasons why I came to Bali in the first place… also the rooms have warm water for like 30sec. I had a lot of mosquitos in my room, probably because the air conditioning didn’t work properly. and the rooms are very badly soundproofed, which I guess is normal in these areas, but I could hear every bird, every car, all the neighbours chatting. the masseuse in the spa had no idea what she was doing, but she was very nice. the “shop” doesn’t exist; it’s just two racks with a very limited choice of bikinis and apparel.

The villa was beautiful and the beach front at the hotel fantastic. situated in a great location

✓ Great location and facility on site are very nice

✗ The menu in the restaurant could be better as it was a small variety. The laneway had holes and was dangerous in the dark