Hotel Austria by Pierre & Vacances

 Hotel Austria by Pierre & Vacances - cover picture
 Hotel Austria by Pierre & Vacances - picture  : Seating area,TV/entertainment centre,Living room,Property
 Hotel Austria by Pierre & Vacances - picture  : Toilet,Patio,Restaurant/places to eat,Summer,Lounge or bar,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bed,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bed,Summer,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bed,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Photo of the whole room,Room
 Hotel Austria by Pierre & Vacances - picture  : Photo of the whole room,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Summer,Photo of the whole room,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bedroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bedroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bedroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bedroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Shower,Skiing,Property
 Hotel Austria by Pierre & Vacances - picture  : Restaurant/places to eat,Lounge or bar,Property
 Hotel Austria by Pierre & Vacances - picture  : Toilet,Patio,Restaurant/places to eat,Lounge or bar,Property
 Hotel Austria by Pierre & Vacances - picture  : Seating area,TV and multimedia,Lounge or bar,Breakfast,Property
 Hotel Austria by Pierre & Vacances - picture  : Toilet,Restaurant/places to eat,Dining area,Lounge or bar,Property
 Hotel Austria by Pierre & Vacances - picture  : Restaurant/places to eat,Lounge or bar,Property
 Hotel Austria by Pierre & Vacances - picture  : Nearby landmark,Restaurant/places to eat,Lounge or bar,Property
 Hotel Austria by Pierre & Vacances - picture  : Patio,Restaurant/places to eat,Lounge or bar,Property
 Hotel Austria by Pierre & Vacances - picture  : Nearby landmark,Lobby or reception,Property
 Hotel Austria by Pierre & Vacances - picture  : Property building,Property
 Hotel Austria by Pierre & Vacances - picture  : Kitchen/kitchenette,Bathroom,Bathroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Photo of the whole room,Room
 Hotel Austria by Pierre & Vacances - picture  : Bathroom,Bathroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Photo of the whole room,Room
 Hotel Austria by Pierre & Vacances - picture  : Photo of the whole room,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bedroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bedroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bedroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bathroom,Bathroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bathroom,Bathroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Breakfast,Property
 Hotel Austria by Pierre & Vacances - picture  : Shower,Facade/entrance,Property building,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bedroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bed,TV and multimedia,Bedroom,Property,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Mountain view
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bed,Photo of the whole room,Bedroom,Property,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bed,TV and multimedia,Photo of the whole room,Bedroom,Property,Room
 Hotel Austria by Pierre & Vacances - picture  : Toilet,Restaurant/places to eat,Lounge or bar,Property
 Hotel Austria by Pierre & Vacances - picture  : Toilet,Restaurant/places to eat,Lounge or bar,Food and drinks,Meals,Property
 Hotel Austria by Pierre & Vacances - picture  : Food and drinks,Food,Dinner,Drinks,Property
 Hotel Austria by Pierre & Vacances - picture  : Shower,Mountain view,Day,Natural landscape,Property
 Hotel Austria by Pierre & Vacances - picture  : Shower,Bathroom,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Natural landscape,Photo of the whole room,Bedroom,Mountain view,Property,Room
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bed,Photo of the whole room,Bedroom,internet,Property,Room
 Hotel Austria by Pierre & Vacances - picture  : Shower,Property building
 Hotel Austria by Pierre & Vacances - picture  : Property building,Property building,Day,Natural landscape,Mountain view,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Bed,Photo of the whole room,Bedroom,Property,Room
 Hotel Austria by Pierre & Vacances - picture  : Nearby landmark,Restaurant/places to eat,Lounge or bar,Food and drinks,Drinks,Property
 Hotel Austria by Pierre & Vacances - picture  : Bed,Photo of the whole room,Bedroom,Property,Room
 Hotel Austria by Pierre & Vacances - picture  : Patio,Restaurant/places to eat,Lounge or bar,Food and drinks,Seating area,Drinks,Property
From 160 / night 6.7

Bordes d'Envalira, AD100 Soldeu Andorra

Located in Soldeu, Hotel Austria by Pierre & Vacances features a restaurant, bar, shared lounge, and free WiFi throughout the property. All rooms feature a flat-screen TV with cable channels and a private bathroom. The hotel has family rooms.

Discover the rooms

Room - 15m²

From176 € / night

 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer

The double room offers a wardrobe, a safe deposit box, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a tiled floor, heating, a flat-screen TV and mountain views. The unit offers 1 bed.

Room - 18m²

From210 € / night

 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer

This triple room has a tile/marble floor, mountain view and flat-screen TV.

Room - 12m²

From160 € / night

 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer

This twin/double room features a tile/marble floor and executive lounge access.

Room - 20m²

From230 € / night

 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer
 Hotel Austria by Pierre & Vacances -  Room  picture :   Safety deposit box    Telephone    Hairdryer

This quadruple room has a tile/marble floor, executive lounge access and satellite TV.

Customer reviews

3.4 Not Bad 374 reviews

3.8 Cleanliness

3.7 Comfort

3.4 Services

3.7 Location

4.0 Staff

3.4 Overall

3.5 Value for Money

4.4 Wi-Fi

Customer Feedback

4.2/ 5

Great priced hotel for a ski resort, big enough room

3 night

Solo traveller

The breakfast is ok Good enough for 2-3 days Lots of free parking outside the hotel The dinner was decent and at a good price

The breakfast was never all set out on time over the 3 times I went to breakfast It is a noisy hotel, with banging doors being heard regularly The shower is for the height of a dwarf

Hotel's Response

Dear Paul, Thank you for taking the time to provide your feedback. We are pleased that overall you enjoyed your stay with us and thank you for your kind mention of our spacious rooms. However, we are sorry that you were disturbed. We encourage guests to let us know of any issues at the time, so we can offer an immediate solution. We have also noted your comment regarding the shower and will take it into consideration. We hope to have the opportunity of welcoming you back in the future. Best regards, Claudia G., General Manager

4.9/ 5

Good enough for a weekend stay.

3 night

Solo traveller

The hotel is ok, nothing fancy. If you want to stay in a place just because you get breakfast and then you ski all day, this is the right hotel. But don't expect entretainment or great facilities. You have a bar downstairs that is ok if you want to have a couple of beers, but don't expect a party.

At some point of my stay there was a strange odor around the place ("bathroom like" odor if you understand what I say). It was just on one specific day, not every day. The building is very VERY noisy once everyone wakes up. People going up and down the stairs with the ski boots, speaking loud. The room is not isolated form outside noise at all. The location is not great if you want to visit other places at night and you don't have a car. The buses have not great frequency and they stop working at 9:30PM!! So if you did not get the last bus, you'll end up paying a very expensive taxi, or you will have to walk a lot.

Hotel's Response

Dear Elena, Thank you for taking the time to provide your review. While we are glad to have met your expectations overall, we are sorry to hear that you were not entirely satisfied with your stay and apologise for any inconvenience you faced. Please don't hesitate to let our team know of any concerns at any time and we will do our best to find a comfortable solution. Moreover, our team are on hand for any advice on the local area and the best way to reach your destination. We look forward to seeing you again in the future. Kindest regards, Claudia G., General Manager

4.2/ 5

Very good

5 night

Group of friends

Tiago was very helpful and friendly. The breakfast was very good and diverse. The shuttle was great and location is quiet with easy access to Grau Roig and Soldeu

No shampoo in the bathroom. The safe in the room should be free.

Hotel's Response

Dear Guest, Thank you for taking the time share your feedback with us. We're so happy you enjoyed your stay and that our breakfast helped you to start your day off the right way. It's also a pleasure to know that our location was convenient for your needs. We would also like to express thanks of the entire team for your kind words. Please accept our apologies for any inconvenience. We have taken your feedback into consideration and will ensure that your concerns are reviewed. We hope to have the occasion to welcome you again. Kindest regards, Claudia G., General Manager

4.4/ 5

Great staff, poor breakfast

6 night

Solo traveller

- spectacular staff, specially Tiago at the front desk - the transfer to Grau Roig

- the breakfast is below average and not worth the money you pay - they upgraded my room to the other side of the street where the apartments are located, which was nice - the downside was that the apartment smelled like cigar smoke and the neighbors could be very loud in the evening - the mattress in my apartment was very used and needs replacement

Hotel's Response

Dear Guest, Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances. It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected. Please rest assured that we have noted all of your comments to be reviewed, and we apologise for any inconvenience that you experienced during your stay. We hope to have the opportunity of welcoming you back in the future. Best regards, Claudia G., General Manager

4.3/ 5

Pleasant

1 night

Group of friends

Facilities, reception staff , good customer service and good breakfast.

Parking was small so as we have a big car we had to park in the street and there were no spaces available so it was difficult to finally be able to park

Hotel's Response

Dear Elena, Thank you for this feedback about your recent stay at Hotel Austria by Pierre & Vacances. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. However, we regret that we did not meet all your expectations and are sorry for any inconvenience you experienced with our car parking facility. We would like to mention that our guests can reserve a parking space with us for 12 euros each day, please do not hesitate to let us know before your next stay. We look forward to seeing you again in the future. Kindest regards, Claudia G., General Manager

4.3/ 5

lovely

2 night

Group of friends

they upgraded our room to an apartment free of charge! very well equipped and staff were helpful with booking taxis.

Hotel's Response

Dear Fadzai, Thank you for taking the time to review your stay. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests. We look forward to welcoming you back soon. Kind regards, Claudia G., General Manager

4.5/ 5

average hotel at a fair buy not overly cheap for its location. lied about parking on site. was advised it would be €12 a

5 night

Group of friends

clean rooms but basic.

smell of sewage in lobby and lift area. extremely noisy in mornings as ski lockers are located on each floor. put them in the garage.

Hotel's Response

Dear Sam, Thanks for taking the time to share your views of your stay at our hotel. We are delighted you were pleased with our rooms, however, we are concerned to read that you were not completely satisfied with your stay. We do regret that you were unable to get a parking place, we only have 10 available and at peak times they are usually all occupied. We appreciate your comments, it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We look forward to welcoming you back in the future. Best wishes, Claudia G., General Manager

4.5/ 5

AVOID AT ALL COSTS. NO SE QUEDEN AQUI POR NADA EN EL MUNDO.

8 night

Group of friends

We were happy to leave because the experience was absolutely awful.

Did not provide many of the services it advertised and we had a piece of ceiling falling on top of us in the middle of the night. Yeah, it is THAT bad. Here's the list of advertised services that were not present: - No luggage storage We arrived in the morning ready to leave our bags and go skiing only to find out we had to stay at the hotel waiting until 5pm (ridiculous check in time) because they wouldn't store our luggage. - No transfer to the slopes This is VERY problematic since the bus service is abysmal and there's no other way to get to the slopes (we had to wait over 2hs to get back home one of the days) - No room cleaning or towel changes or toiletries Even worse, the towels got dirty and they were hanged back up by staff as if they were clean. - No shared area with board games, etc, only a bar which is closed during the day (and not managed by the hotel) - Awful breakfast and dinner buffets To make matters worse there is literally nothing around the hotel, so either eat that or stay hungry. ONE OF THE DAYS OUR FRIENDS GOT WOKEN UP BY THE CEILING COLLAPSING ON TOP OF THEM AT 4AM IN THE MORNING. THIS PLACE IS ACTUALLY DANGERIOUS TO STAY AT. We also heard on the day we arrived another couple had their room flooded. The hotel used to be good when we originally booked it had an 8.9 rating, but it got acquired by Pierre Vacances and it is now a dumpster. Imagine how bad it must be now to have fallen so much and so fast. The only way to see this is as an actual fraud, we got scammed and payed for a hotel which was not what we actually got and to this date neither Booking nor Pierre Vacances have resolved the issue. We have raised 3 separate complaints which they have tried to delay and avoid for 3 months so far. Don't be like us. PELASE LOOK FOR LITERALLY ANY OTHER PLACE UNLESS YOU WANT YOUR TRIP TO BE RUINED.

Hotel's Response

Dear Tomás Thank you for taking the time to review your stay. We are very sorry that this experience did not meet your expectations. We are very concerned by your comments and please rest assured that we have shared your feedback with the head of departments, and this will be very useful as we constantly aim to improve our service. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Claudia G., General Manager

4.2/ 5

Very poor

7 night

Solo traveller

it took over 4 hours to check in .. the Hotel reception was processing all the apartments as well. My room was not cleaned 3 days in a row. Had requested a mountain view.. terrible back room... disappointing all round

Questions from travelers

Can you send me a picture of a single room please

We do not have a single room, for a single person we offer a double room.

hello there I am looking for a place to stay in Andorra for my Ski vacation in GrandValira. i found your place very fascinating and decent, still i am wondering how easily we can access ski lifts without a car - ski shuttles or bus is an option, but walking is my first choice...

Hello, the new area of ​​Grandvalira is Peretol, it is in front of the hotel, accesible walking 800m otherwise we have our own free ski transfer service and in 5 minutes we take you to Peretol

is there free parking available on site

no ! you can park in our garage for 10€ per day or in the road (blue line) for 3€ per day. Kind regards,

do you run a transfer service to Soldeu ski lift?

HI!The service isn`t ours but gran valira offers it.

hi, what would be the latest we could check in this Thursday.

Hi, you can stay until 16hs. It cost 35€ extra.

Hello, how far is the closest ski lift please? Does this ski lift connect to the gondola. Regards clive

Good afternoon. It has a track right in front of the hotel. Right across the road. Best regards

How can we get from BCN to the hotel, please?

Good afternoon You can use buses to get to Andorra from Barcelona. Andbus or ALSA are two compalies that offer the service.

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