Royalton Antigua, An Autograph Collection All-Inclusive Resort & Casino

4 night

Group of friends

The property is absolutely gorgeous, clean, and well maintained.

4 night

Solo traveller

Beach/pool

Room allocation was unacceptable for a Diamond Club booking. Overlooking rooftop of reception interrupted view of the bay. Then, given a 6th floor room, but at no point did they try to move me back to the right floor during my stay. As such, I was receiving standard service in terms of replenishment of drinks in the minibar. It was infrequent/never happened and wasn't the Diamond Club experience. This was raised as an issue several times (I have pictures). Also, the room door rattled every time someone on the floor shut their door. The floor was very noisy with high level of movement. Plus my fridge leaked, there was water around the front. As a repeat visitor, I expect better because I know what Diamond Club service should be. It took over 2 hours sitting in the reception to be reallocated a room which was on the wrong floor for Diamond Club (6th floor). Being told that managers are in a meeting and I have to wait. Staying in this hotel paying for Diamond Club is my preference when I visit Antigua. I've stayed numerous times but feel that the standards are slipping. You have a few very good members of staff, like Earl (butler), Kweme (beach), Paul (butler), who would go over and above to help you, but there are too many who require some basic manners and to be less patronising, particularly in the restaurants.

3 night

Solo traveller

the location and the beach

the food and lack of attentiveness by serving staff at the beach bar.

4 night

Solo traveller

The location was close to St John so it was convenient. The property was safe and the staff was very friendly.

I cannot say I tried all the restaurants however I did do breakfast everyday and it was not to my liking. Room service food was no better from what I ordered.

1 night

Group of friends

Kimberly fron desk was awesome. Italian Restaurant the food was poor and service not so good. Breakfast buffet was awesome, but more of the staff need to 😃!

6 night

Group of friends

The choice of food was amazing

The staff was very helpful, the ambition of the staff was to make us comfortable. The positive atitude of the staff should be exported to the entire Caribbean Island.

1 night

Solo traveller

We asked to provide us with certain letter upon checkout the manager assured us that they will send it to us by e-mail. But they never returned to us. Smiling to you and then cheating.

4 night

Group of friends

Nice beautiful property. Clean

Food service was a bit slow..

5 night

Solo traveller

it had all the facilities

It hadn’t got a Caribean atmosphere

3 night

Group of friends

Beautiful resort

The way events are organised is chaotic and nothing started on time or in the right place Events team weren’t very engaging with guests

1 night

Group of friends

The unlimited drinks are really good.

The food was average.

4 night

Group of friends

I absolutely loved the property itself. The beach. The pool. The buffet. The room! Yes! Awesome time. I took part in the aqua fit class. Too fun! Over looking the ocean not a bad view. Our room had a beautiful view. Checkin was smooth. We were in a bungalow. Absolutely magnificent. Post trip we looked up others this literally is the best set up. It’s a smaller resort but nice.

That we were told all cabanas were booked yet 4 were unoccupied the entire day. That when we checked in someone was pouring rum punch and the punch ran over her fingers back into the punch bowl. Then told after check in to get covid appointment. They then took a long time to help you get logged into a website on your phone to sign up. To help in that process the front desk should have a paper to give or just give people the website to sign up so they know after they have the code to then go to guest services. This would decrease the wait and frustration. At most all inclusives you can make reservations for fancy restaurants, that wasn’t the case here. We were told no reservations needed. Yet when we got to the Caribbean and Gracie restaurant they asked 100% of the time of we had a reservation. Confusion. Then for Grazie told there is a 1 hr wait. They should do actual reservations at guest services for these to make things simpler or stop asking if someone has a reservation. At the bungalow we ordered food at 11am and didn’t get it till 3p. That’s ridiculous, to pay $2k a night for a room and wait 4 hours for chicken fingers and a burger. When I mentioned to Ricardo he said all guests are equal. In the moment I said yes bc I believe all people are equal buttttt when you pay 9x the amount of other guests you do expect priority otherwise I would’ve stayed In a regular room and got my own food. When getting in diamond club I asked what are the perks what can I ask the butler to do and everyone had a different perk to share. There should be a list given so we know. When you spend money you want to know. Ie: Private dinner with 3 night stay Bath drawn Hammock Make reservations There needs to be a lifeguard at the kids pool. My husband once saw a 5 year old by themselves playing on the kiddie slides. We are at the Caribbean restaurant 3 nights in a row. All three nights the oxtail tasted different bc different chef..

2 night

Solo traveller

The breakfast buffett near reception area next to Steahouse was very ideal.

I had a birthday dinner at the Caribbean themed restaurant and was disappointed with the service attendant who had wentthrough the menu options with me and upon confirming what I wanted I clearly stated I didn't want a particular side item on my plate. the attendant still came out with the side item included on my plate. She use some excuse about the chef doing that instead of offering to take it back and correct what I asked for to begin with I felt like tossing the plate over into the ocean. The first thing I ordered was not that great and I had a change and that was mediocre and did not meet my expectations. But I had to make the best of my birthday. When asked on entry how I was doing I mentioned good and its' my birthday and she had odd look on face like I spoke another language. not even birthday wishes. The inclusive house wine selection was not good. I think they could add Carlo Rossi and barefoot brands. I should have went to the Italian themed restaurant.

4 night

Solo traveller

Their guest services liason, Vanessa, was EVERYTHING.... she is the absolute sweetest and perfect person for the job. The customer service was outstanding.

The food was awful, the dinner on the beach wasn’t as accommodating as it should of been for the price. The facilities that were advertised were not all open. The buffet food was subpar.