Novotel Queenstown Lakeside

Amazing location, great room opposite the lake in town. Comfy beds. Highly recommend, will be back!

✓ We checked in a day later than we had booked, due to a cancelled AirNZ flight (due to bad turbulence), the day before. Our Lakeside Room with two double beds, as booked, were exactly that. We were in a room that had all that we needed, directly opposite the lake, it was gorgeous. We could sit outside, admire the view and watch people passing by (on the brief occasions were weren't out and about). The beds were comfortable and the room was quiet. We had no problem in checking in fairly quickly (having caught the reasonably priced SuperShuttle bus from the airport), to meet our wine tasting bus tour. It was also no hassle in leaving our bags, at the concierge desk, when we checked out, so that we could spend the day without carrying our bags around - great service, at no charge. My friend visiting from Ireland and myself, were blown away by Queenstown and the beauty of the surrounding areas, and the hotel helped in that regard. The only slight blemish was that we did have to pay for the two nights we had booked, as our cancelled flight the day before warranted a late cancellation with the hotel. However, as readily offered by the hotel, we obtained an insurance letter so that we could make a claim on our travel insurance (with AirNZ), for reimbursement of 1 of the 2 nights we had booked, and did not get the benefit of, due to the cancelled flight the previous day. However, it all worked out perfectly. A great location to stay at; you are right in amongst all of the shops, cafes, restaurants, bars with gorgeous views; easy access to everything Queenstown has to offer. Easy walking to and from the gondola to go up to the Skyline lookout facility, where we had a nice lunch at the cafe. Highly recommend it as a great place to stay, in a fantastic location - and super comfy beds!

✗ Having to claim one night's accommodation back; which was not the fault of the hotel really.

Queenstown is wonderful

✓ Great to have a room with 2 x Double Beds.

Great location and good value but just stayed at a bad time when the lift was broken

✓ Close to the town center , friendly staff and clean

✗ The lift was not working , I had to walk up 4 levels with luggage , the water system was contaminated so we have to boil the water every time to drink any water . The bed was indented in from years of use

Overall a good stay. Seems overpriced for the quality. The staff definitely made up the shortfall.

✓ Location was good, Staff where exceptional.

✗ Hotel was run down, Toilet constantly dripping. Bathroom was old and dated.

Pretty cool place to stay

✓ Location quiet easy to get to and from

Fabulous

✓ Great location - easy walking distance to shops & excellent restaurants. Very comfortable beds. Rooms are a great size.

✗ The hotel is a wee bit dated but that is a minor problem, really...the place is very comfortable & everything works & the location cancels out the need for an update.

Superb location for a Qt visit!

✓ Great service, location & value. Valet parking is a great option. Thanks!

✗ N/A

Overall, very pleasant

✓ Position

✗ Toilet didn’t flush