Aranwa Pueblito Encantado del Colca

Magical stay in Colca Valley.

✓ Amazing location and views. Ideal for relaxing. Excellent kind service, specially from Isabel at the spa and the waiters at the restaurant.

✗ The decoration of the facilities could be better, according to the area and the concept of “pueblito encantado”…. Less metal and more rustic/rattan chairs, sofas, lamps in the rooms.

Good management response to ensure a great stay.

✓ A friend of our group had an incident with his room in our last day, management resolved it quickly and we had a great stay and experience in Colca.

✗ Hotel is a bit far away from town and road access is very narrow, our bus couldn’t go to the hotel and we had to arrange a van ourselves to be able to enter. I expected the hotel to help with this.

Not sure if worth the price.

✗ Terrible internet connection.

Relaxing getaway.

✓ The room was great, they put an extra bed in for us as 3 friends. I loved the big bath!! The location was beautiful and nicely designed. It was very close to really good thermal baths. The food prices were better than I expected.

✗ The restaurant needs to understand gluten free food a lot better. I had written with anticipation and they said they could meet my needs. However the restaurant staff did not understand what gluten free meant, and offered me vegetarian food (which was also gluten free), and when I ordered meat the next day they exclaimed, "oh, can you eat meat?!" There was very little I could eat at the buffet breakfast, it would be great to have gf bread and cereal options. Some of the decor is a little jaded for a 4 star hotel, peeling paint on bathroom mirror, the massage room I had in the spa could do with a facelift. The hotel wanted to charge $350 for transfers to and from Arequipa---absolutely ridiculous!! The local minivans charge s/20. I understand the hotel transfer costing a bit more than public transport, but seriously, that was extortionate. Plus they said they charged $35 for taxi from Chivay to the hotel, but in reality we got a local taxi and it was only s/80 both ways between 3 of us.