Hyatt Regency Maui Resort & Spa

Maui is a fantastic island and one needs to consider the incidental costs that tend to add quite fast. Incidentals such

✓ The layout and easy access to beach, the various pools and hot tubs available around the facility for guests to use.

✗ Complimentary shuttle services to and from airport are not offered to guests. I specifically purchased a partial ocean view and the agent at the time of my check-in informed me that I had a view of the property but that she had upgraded me to a partial ocean front view!!! Preposterous treatment with a guest checking in. Did not appreciate that. There is a self parking charge of USD 25/- per day. I had an incident at the self parking lot of the hotel where my brand new rental car’s door was scratched repeatedly and I found $2 stuck under the car wiper on the front. This was reported to the hotel security team and they outright claimed no action and instead informed that the guest parks their rental car at their own risk! This is extremely irresponsible and no hotel resort facility should inform a guest in such a condescending manner. After all this was top money in excess of USD 5,500 paid for a 5 night stay and not a Motel 5 stay, where one’s car is damaged!!! Moreover, I had a paid breakfast included in my stay and I had also paid upfront the resort fees as well as gratuity & tips for my stay, however the nagging staff constantly asked for tips and gratuity, sometimes threatening until they were paid! I also did not find the drinking water to my satisfaction, which had electrolytes and chemicals added for improved taste!!! I never thought drinking water ever needed to be enhanced for taste!

stayed there for a couple of days while we in Maui and it was lovely. enjoyed the towel arrive, amenities, and the view

✓ beautiful, large, and well layed out

✗ nothing really

service is great, location is super, and the room is clean and tidy.

✓ Everything is perfect.

✗ there is a cockroach in the bathroom, but kinda understandable because the room is on the first floor, which plants are just outdoor.

excellent and wonderful.

✓ Ambiance, awesome, beautiful and plenty of things to do just being in the property. Ty

✗ Nothing

Exceptional

✗ my wife had a broken foot and a scooter to get around, extremely difficult to access unfortunately because of that we didn't enjoy these vacations well, now we are in honolulu in hayti too and here it is much more accessible

Very nice

✓ The staff and the place

✗ No masks in the elevator

Nice rooms in Maui

✓ Renovated rooms, great location

✗ Some rooms are near the Luau, which is lovely but also very loud from 5 to 730pm every day. The space is also used for large convention groups and staff start setting up for it at 430am. Noise was a constant issue.

exceptional care, exceptional experience

✓ everything you see is how it is & more and while a bit short handed in staff, the people were so accommodating and so wonderful