Hacienda Maria Bonita Hotel

I recommend this hotel.

✓ Staff was welcoming and the room clean. Great location near public access to beach and other parts of town. Comfortable bed. Quiet but I had a first floor room that faced the courtyard so less likely to hear noise from street or nearby clubs.

✗ Room had a missing light fixture on ceiling.

Loved it, would def come back

✓ Location was incredible and the pool was awesome too

✗ Maybe one more outlet by the beds could be amazing

Nice Hotel with Awesome Murals

✓ I love the murals and art decorations Location was great, 5 min walk to the beach and 5 min walk to the 5th Ave- the Main Street in Playa del Carmen

✗ Internet service was a not working for the 2 days I was there.

very easy , very friendly

✓ location

Overall a good place to stay

✓ Cleaning staff and security (Alberto) were great! Very friendly and helpful.

✗ The first welcome was terrible at reception. We didn’t feel welcome at all. Uninterested employee behind desk. Please teach this guy what hospitality is! Rest of staff perfect. Asked (same guy at front desk after check in) for room with fridge. However 70% of hotel was still available, there was not any possibility to change. Of course that can be policy or not possible but try to explain this to guest. Would have rate hotel higher when the experience with this guy was better.

Pleasant

✓ Nice colorful room, near the 5th avenue

✗ Old fashion bathroom that needs to be refurbished, bad wi-fi

Great place

✓ Excellent location and property/facilities. Nicely decorated and super clean. Very comfortable beds.

✗ Noisy, not only from the surrounding venues but from the customers. They should have at least a policy for it

colorful living

✓ colorful pretty place. good location. pool was ok.

✗ our room was down stairs and no balcony.